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Read Before You Use Your Account

These terms set out what you agree to when you access MustPlay — covering account eligibility, how deposits and withdrawals work through bKash, Nagad, and Rocket, and what we expect from both sides.

Account EligibilityPayment TermsWithdrawal RulesJurisdiction Applies
MustPlay Read Before You Use Your Account
CONTACT PATHS

Reach Us About Your Terms Query

If something in these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries through the channels below. Response times vary by channel and volume.

Live Chat Open the chat window from your account dashboard. Available during standard support hours for account and terms queries.
Email Support Send your query to our support address listed in your account settings. Include your registered account details for faster handling.
Help Centre Browse the Help Centre for answers on account rules, payment conditions, and eligibility before raising a direct query.
HOW WE HANDLE IT

Account Security and Your Data Rights

We take account security and data handling seriously. Here is how we manage the key areas covered by these terms.

Data Retention We keep account records for as long as required by applicable regulations. You can request a summary of what we hold by contacting support with your account details.
Account Security Your account is protected with OTP verification on login and withdrawal. Never share your PIN or OTP with anyone — we will never ask for it via chat or email.
Cookie Use We use functional and analytics cookies to keep your session active and understand how the lobby is used. You can manage cookie preferences from your browser settings.
Requesting Changes To update your registered details or request account closure, contact support directly. Changes to payment methods require re-verification against your account identity.

Common Questions About These Terms

Answers to what people actually ask about account rules, eligibility, and how these terms apply.

You must be of eligible age under your local law and in a region where access is permitted. We do not accept accounts from restricted jurisdictions. Eligibility is your responsibility to confirm.

We may suspend or close your account. Any balance in your wallet at the time of suspension is subject to review. We will contact you at your registered address with details.

No. Deposits must come from a payment account registered in your own name. Payments from third-party wallets are not accepted and may result in account suspension.

Contact support with your registered account details and request a data summary. We will respond within the timeframe required by applicable rules in your region.

Yes. We send notice to your registered contact address before changes take effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

Governing law depends on your region. Access and use of this service is subject to local law where you are located. Check your local regulations before using the platform.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.