Reference

How MustPlay Handles Your Personal Information

This privacy policy explains what personal data MustPlay collects when you access our lobby, how we use it, and what rights you have over it. Access to our platform depends on your local law and eligible regions.

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

MustPlay applies standard security practices to keep your account and payment data safe. Here is how we approach the key areas of data handling.

Encryption and Storage

Your account credentials and payment details are stored using encryption. Data transmitted between your device and our servers is protected via SSL, whether you access the lobby on mobile or desktop.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can adjust cookie settings through your browser, though some features may not work without them.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by law. Transaction records tied to bKash, Nagad, and Rocket payments follow applicable financial retention rules.

Your Access Rights

You can request a copy of the personal data we hold about you, ask us to correct inaccurate information, or request deletion where no legal obligation requires us to keep it. Contact support to start that process.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is handled, want to request a copy of your information, or need to report a concern, our support team is available to help. You can reach us through the channels below — include your registered email address so we can locate your account quickly.

Team online

Live Chat

Open the chat widget inside your account dashboard to speak with our support team directly about any privacy or data request.

Email Support

Send your data request or privacy question to our support address. We aim to respond within a few business days of receiving your message.

Account Settings

Some data preferences — including communication opt-outs — can be managed directly from the settings section inside your MustPlay account.

Common Questions About Your Privacy

Here are the questions we hear most often about how MustPlay handles personal data and what you can do about it.

We collect your name, email address, date of birth, and the mobile wallet details you provide. We also log device and session data automatically when you access the lobby.

Payment details are used only to process your deposits and withdrawals. Transaction records are retained as required by financial regulations and are not shared with unrelated third parties.

Yes. Contact our support team with your registered email address and request a data copy. We will respond within a reasonable timeframe and provide what we hold on your account.

Send a deletion request through live chat or email support. We will remove data we are not legally required to keep. Some records, such as transaction history, may be retained under financial regulations.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket as needed to complete transactions, and with service providers bound by confidentiality obligations.

This policy applies where our service is available under local law. Whether you can access MustPlay depends on your local regulations and the eligible regions where the platform operates.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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