Reference

Read Our Legal Terms Before You Browse

Access to MustPlay depends on your local law and eligible regions — these terms cover who can hold an account, how we handle disputes, and what rules apply to payments via bKash, Nagad, and Rocket. Read through before you explore the lobby.

Jurisdiction-dependent accessBangladesh wallet supportAccount eligibility rulesFair-use policy
MustPlay Read Our Legal Terms Before You Browse
LEGAL SUPPORT CONTACT

Reach Us About Legal or Account Questions

If you have a question about your eligibility, a clause in our terms, or a wallet verification issue — live chat, email, and our help centre are the three ways to reach us. For wallet disputes involving bKash, Nagad, or Rocket, open a live chat ticket so our team can pull the transaction reference directly.

Team online

Live Chat

Open a chat from the account menu. Available for active accounts with wallet queries, eligibility questions, and terms clarifications.

Email Support

Send a detailed message for non-urgent legal or account questions. Include your registered wallet number so we can locate your account.

Help Centre

Browse the help centre for answers on account terms, payment rules, and what to do if access is restricted in your region.

ACCOUNT AND DATA HANDLING

How We Protect Your Account and Data

Your account data — registration details, wallet numbers, transaction history — is stored with SSL encryption and accessed only by authorised staff during verification or dispute review. We do not share your bKash, Nagad, or Rocket number with third parties outside of payment processing. You can request a summary of the data we hold by contacting support with your registered wallet number. Account closure requests are processed within the timeframe stated in our full terms, and wallet balances are reviewed before final settlement.

Data Retention

We retain account and transaction records for the period required under applicable regulation. You may request a copy of your data via email support.

Cookie Policy

We use session and analytics cookies. You can manage cookie preferences from the browser settings on any device — mobile or desktop.

Account Security

Login is protected by OTP verification sent to your registered number. Never share your OTP with anyone, including anyone claiming to be from our team.

Requesting Changes

To update your registered wallet number or request account closure, contact live chat with proof of identity and your current wallet details.

Common Questions About Our Legal Terms

These are the questions we get most often about eligibility, account rules, and how our legal terms apply to Bangladesh accounts.

Adults in regions where online gaming is permitted under local law. You confirm your eligibility at registration. We may ask for verification at any point.

Yes. Access depends on your local law and eligible region. If online gaming is restricted where you are, the service is not available to you regardless of account status.

No. One account per person, linked to one wallet — bKash, Nagad, or Rocket. Duplicate accounts are a breach of our terms and may result in suspension.

Balances are reviewed under our standard verification process. We do not forfeit funds automatically — the outcome depends on the reason for suspension and verification results.

Contact email support with your registered wallet number. We will respond within the timeframe stated in our terms document for data access requests.

We date the current version at the bottom of the terms page. Continued account use after the effective date of an update counts as acceptance of the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.